Terms & Conditions
Our priority is to ensure that your holiday experience is enjoyable and that you take home happy memories. We hope that we will be able to resolve any queries that may arise easily and quickly.
We welcome pets but would appreciate if you bring their blanket or basket as pets should be kept off seats and bedding. Pets should never be left unattended in your boat and we reserve the right to charge extra if pets cause any damage.
Fishing & Canoes
An environment agency rod licence is required and no live bait is to be kept inside the boats. Canoes must be towed behind the boat and not stored on the roof.
A boat is not booked until a confirmation of booking has been despatched. Failure by the hirer to pay the balance on time may lead to the cancellation of the holiday and loss of deposit paid.
Free parking is provided at our hire base. However, all vehicles and contents are left entirely at the owner’s risk.
The 230-volt supply on the boats is not a pure sine wave supply and we cannot be held responsible for any damage caused to computer equipment or personal appliances. We recommend that you only use the supply for charging and not direct use of laptops, etc.
We regret that we cannot accept any responsibility for damage to hirer's property, baggage, personal effects, etc, howsoever caused. Any property belonging to passengers left on boats can be returned following receipt of postage and packing charges.
The boat must be returned, on time and in a clean, undamaged condition. The boat is available from 2pm on your day of arrival. Please ensure it is returned by 9am and vacated by 9.30am on your last day. Failure to return the boat on time may result in a charge of £50 for each 30 minutes or part thereof.
Should the hirer cancel the booking, we will make every effort to rehire the boat. If we are successful the hirer will no longer be liable for the balance due, but the deposit will be retained to cover expenses. If we are unable to rehire then the hirer remains liable for the balance of the hire charge.
If you have to cancel your holiday due to a more serious event, then please inform us as soon as possible. We will refund all monies, except a £40 administration charge, providing your cancellation conforms to any of the conditions listed below. Documentary evidence will be required:
- Death or illness, of any member of the party listed on the booking form.
- Jury service, redundancy or overseas posting.
- Fire, flood, or other major incident affecting party members home.
Stoppages, Restrictions & Delays
Bookings are made and accepted on the basis that Country Craft Narrowboats cannot be held responsible for any work programmes, delays, restrictions or stoppages imposed by the Canal & River Trust and no compensation can be made for any resultant inconvenience, consequential or other loss to the hirer. Country Craft Narrowboats cannot be held responsible for any delays caused by breakdowns, repairs/damage to boats, unforeseen defects, obstruction, damage or severe conditions arising on the waterways.
The hirer and passengers undertake to receive and abide by all instructions given during the handover. We reserve the right to refuse to handover the boat to any person who, in our opinion, is not suitable, competent or responsible for the hire. Should this arise, then all money paid will be refunded in full and the hirer shall have no further claim. We will repossess the boat at any time if, in our opinion, the hirer is not behaving responsibly, persistently refusing to treat the boat/canal or other canal users with due care and attention or if the boat or any persons are at risk. In these circumstances the hirer remains liable for the total holiday cost and no refunds will be payable.
Boats will not usually be hired for stag or hen parties except at the discretion of Country Craft Narrowboats. We are unable to hire a boat to any person under the age of 21 and no persons under the age of 18 years are permitted to steer the boat unless under adult supervision. Only the persons named on the booking form may occupy the boat during the period of hire, unless prior permission has been sought.
Boats are not insured to cruise after dark. Full insurance cover is held for the boat and its equipment and this covers people named on the booking form for any third-party claims that may result directly from the operation of the boat. The hirer will only be held responsible for the first £50 of each claim. However, if damage has been deliberately caused, or caused by the hirer’s negligence, we reserve the right to make a further charge. Hirers should check that they have adequate insurance of their own to cover personal injury to, or personal effects of, the hirer or crew as this is not covered by our insurance. Country Craft Narrowboats cannot be held responsible for any personal injury unless it results from their proven negligence. The hirer is responsible for any claims made by the Canal & River Trust for loss of water or any damage to property caused by the hirer.
Please report any accidents or damage immediately together with the time of the incident. The hirer is in charge of the boat and is responsible for its safe navigation. In the event of any accident or damage to the boat, other craft, persons or property, it is the responsibility of the hirer to obtain the names and addresses of the other parties involved, together with those of any witnesses. If another craft is involved, its name and licence number should be noted.
Do not admit liability or attempt/arrange any repairs to the boat without Country Craft Narrowboats' authority.